1. Introduction

1.1 These Terms and Conditions govern the provision of cleaning services (the “Services”) by WizardTouch Cleaning Services (referred to as “we,” “us,” “our,” or “WizardTouch”) to the customer (referred to as “you” or “your”). By booking and using our Services, you agree to be bound by these Terms and Conditions.

2. Service Agreement

2.1 By booking our Services, you acknowledge that you have read, understood, and accepted these Terms and Conditions. Any additional or conflicting terms or conditions provided by you are expressly excluded and do not form part of the agreement.

3. Service Booking

3.1 You may book our Services through our website or by contacting our customer service team.

3.2 Booking Confirmation: Your booking is confirmed once you receive an email or other written confirmation from us.

4. Service Charges and Payment

4.1 Pricing: Service prices are as displayed on our website or as provided to you during the booking process.

4.2 Payment: Payment is due upon completion of the cleaning service unless otherwise agreed upon in writing. We accept various payment methods, including credit cards and electronic payment.

5. Cancellations and Rescheduling

5.1 Cancellation Policy: You may cancel or reschedule a cleaning service at least 24 hours before the scheduled service time without incurring any charges.

5.2 Less Than 24 Hours’ Notice: If you cancel within 24 hours or fail to provide access to the premises, a cancellation fee may apply.

6. Service Access and Preparation

6.1 Access: You are responsible for providing access to the premises at the scheduled service time. Failure to provide access may result in a cancellation fee.

6.2 Preparation: Please ensure that the premises are reasonably clear of obstacles, valuables, and personal items before our arrival.

7. Satisfaction Guarantee

7.1 We aim to provide a high-quality cleaning service. If you are not satisfied with any aspect of the cleaning, please inform us within 24 hours of the service completion, and we will arrange a re-clean or take necessary corrective actions.

8. Liability and Damages

8.1 Liability Limitation: We are not liable for any damages or losses that are not directly caused by our negligence. Our liability is limited to the value of the service provided.

8.2 Report Damages: If any damage occurs during our cleaning service, please report it to us within 24 hours. We will investigate and take appropriate action.

9. Privacy and Data Protection

9.1 We respect your privacy and handle personal information in accordance with our Privacy Policy. By using our Services, you consent to our data practices as described in the Privacy Policy.

10. Changes to Terms and Conditions

10.1 We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and it is your responsibility to review them periodically.

11. Contact Us

11.1 If you have any questions or concerns regarding these Terms and Conditions, please contact us.